Opening In 2nd Oct, 2020

FAQ
ABOUT YOUR STAY ABOUT THE HOT SPRINGS ABOUT THE RESTAURANTS ABOUT THIS RESORT

About your stay

When do cancellation fees begin to be charged?
Cancellation fees will be charged starting seven days before your stay. Seven-day to four-day notice: 20%, three-day or two-day notice: 50%, previous-day notice: 80%, on-the-day notice / no-show: 100%
What are your check-in and check-out times?
Check-in time is 3 p.m. and check-out time is 11 a.m.
Can I choose to stay without meals?
We’re sorry. We don’t offer this as an option.
What payment methods do you accept?
We accept cash, credit cards, public transit IC cards, and QR settlements.
Can children stay?
Yes, they can.
Can children use the communal baths?
Yes, they can.
Do you have amenities and rental furnishings for children?
Yes, we do.
Do you offer room service?
Yes, we’ll bring you alcoholic beverages and snacks from 3 p.m. to 11 p.m.
Are the open-air baths in the guest rooms hot spring baths?
Yes, they are hot spring baths.
What facilities and amenities are available in the guest room?
All guest rooms have amenity box (toothbrush, razor, hairbrush, comb, basic cosmetics ), hair dryer, bathroom scale, bath towel, face towel, hand towel, bathrobe, shampoo, conditioner, body soap, yukata, samue, pajamas, electricity kettle, coffee machine, air purifier, nano steamer, tablet PC .

The following amenities are available upon request, to care for the environment.
Razor, Comb, Hair Tie, Shower cap
Can I smoke in the building?
All guest rooms are non-smoking. Smoking is allowed in the smoking room in the first basement of the guest room building, and the smoking room in the first floor passage of the main building.
Can I use internet in the premises?
We have free Wi-Fi within the premises. We do not rent out computers or tablet devices.
Do you have a shuttle service?
We operate three round-trip shuttle buses a day for free from Odawara Station. Please let the staff know when you make your reservation if you wish to use them.

About the hot springs

Can I use the communal bath if I’m not an overnight guest?
We’re sorry. We don’t offer this as an option.
Are reservations required for the private reservable baths?
Yes, reservations are required. Please reserve beforehand by phone, or tell the staff when you check in.
Are there fees for the private reservable baths?
Yes, we charge a fee.

About the restaurants

Do you serve lunch?
We currently don’t serve lunch.
Can I have dinner if I’m not an overnight guest?
We’re sorry. We don’t offer this as an option. Dinner is served only to overnight guests.
Is there a dress code within the premises?
There is no dress code. You can walk around in your yukata (cotton kimono).
Can I bring my own drinks?
We’re sorry. We don’t allow guests to bring their own drinks.
I have food allergies. Can the restaurants accommodate my needs?
To our customers with food allergies
At Karaku, we prepare a variety of menu items in the same kitchen, using the same utensils for preparing the food. Furthermore, as we use the same dishwashers to clean utensils, etc. as we use for those for non-allergy-free food, and we cannot entirely discount the possibility that trace elements of allergens have remained, we have not created a standard menu for our customers with food allergies, or a comprehensive list of allergies, or other such measures, with the goal of prioritizing our customers’ safety.
We ask that you take the above into account when you make a decision regarding whether or not to dine here. We apologize for any inconvenience caused, but we humbly request your understanding in this matter. If you wish, you may bring in your own food from outside, and eat at the same table as the rest of your party. Furthermore, if you are bringing in food from outside, please notify us when you make your booking.

About this resort

When can I make a reservation for the spa?
For details, please refer to SPA page.
Do you have a parking lot?
Yes, we do. We offer parking spaces for free.
Is there a convenience store nearby?
There’s a convenience store about an eight-minute walk from the inn. (Daily Yamazaki)