Cancellation fees will be charged starting seven days before your stay. Seven-day to four-day notice: 20%, three-day or two-day notice: 50%, previous-day notice: 80%, on-the-day notice / no-show: 100%

Check-in time is 3 p.m. and check-out time is 11 a.m.

We’re sorry. We don’t offer this as an option.

We accept cash, credit cards, public transit IC cards, and QR settlements.

Yes, they can.

Yes, they can.

Yes, we do.

Yes, we’ll bring you alcoholic beverages and snacks from 3 p.m. to 11 p.m.

Yes, they are hot spring baths.

All guest rooms have amenity box (toothbrush, razor, hairbrush, comb, basic cosmetics ), hair dryer, bathroom scale, bath towel, face towel, hand towel, bathrobe, shampoo, conditioner, body soap, yukata, samue, pajamas, electricity kettle, coffee machine, air purifier, nano steamer, tablet PC .

The following amenities are available upon request, to care for the environment.
Razor, Comb, Hair Tie, Shower cap

All guest rooms are non-smoking. Smoking is allowed in the smoking room in the first basement of the guest room building, and the smoking room in the first floor passage of the main building.

We have free Wi-Fi within the premises. We do not rent out computers or tablet devices.

We operate two round-trip shuttle buses a day for free from Odawara Station. Please let the staff know when you make your reservation if you wish to use them.

We’re sorry. We don’t offer this as an option.

Yes, reservations are required. Please reserve beforehand by phone, or tell the staff when you check in.

Yes, we charge a fee.

We currently don’t serve lunch.

We’re sorry. We don’t offer this as an option. Dinner is served only to overnight guests.

There is no dress code. You can walk around in your yukata (cotton kimono).

We’re sorry. We don’t allow guests to bring their own drinks.

To our customers with food allergies
At Karaku, we prepare a variety of menu items in the same kitchen, using the same utensils for preparing the food. Furthermore, as we use the same dishwashers to clean utensils, etc. as we use for those for non-allergy-free food, and we cannot entirely discount the possibility that trace elements of allergens have remained, we have not created a standard menu for our customers with food allergies, or a comprehensive list of allergies, or other such measures, with the goal of prioritizing our customers’ safety.
We ask that you take the above into account when you make a decision regarding whether or not to dine here. We apologize for any inconvenience caused, but we humbly request your understanding in this matter. If you wish, you may bring in your own food from outside, and eat at the same table as the rest of your party. Furthermore, if you are bringing in food from outside, please notify us when you make your booking.

For details, please refer to SPA page.

Yes, we do. We offer parking spaces for free.

There’s a convenience store about an eight-minute walk from the inn. (Daily Yamazaki)